Frequently Asked Questions

Do I need a consultation before my first treatment?
- Yes, we’ll assess skin type, concerns, and identify any contraindications before starting.
How do I book an appointment?
- Online only via the “Book Now” buttons, which will direct you to my Vagaro site. You’ll receive a confirmation email/text with appointment details.
- Once you’re an established client, I can rebook your next service at time of check out, over the phone or via text if you can’t book online. This is because there are online questions at time of booking for new clients they need to read and accept. We also can’t take credit card info over the phone to secure appointments.
- There MUST be a card on file when you book your appointment or the appointment will be cancelled. This is to honor and support our cancellation policHowever, you can use any forms of payment we accept at checkout.
What forms of payment do you accept?
- Credit/debit cards, cash and gift cards.
Do you accept gift certificates or gift cards?
- Yes, here’s how they work (expiration, how to redeem, etc.)
Where are you located / what are your hours?
- Address, parking info, hours of operation, holiday closures.
Do you have a client referral or loyalty program?
- If yes, explain how it works (e.g. “Refer a friend, get 10% off your next service”).
Can I buy the products you use in treatment?
- Yes — we retail select professional skincare.
- Return or exchange policy on products (if applicable).

What is your cancellation / rescheduling policy?
- Our goal is to ensure that everyone's time is respected. That means that any cancellation or reschedule needs to be done at least 48 hours before your appointment.
- Anything between 24 - 48 hours will incur a 50% of the service fee.
- Appointments cancelled less than 24 hours of the service will incur a charge for 100% of the service scheduled.
What happens if I’m late?
- There will be a reduced treatment time.
- If you’re more than 15 minutes late, it’s considered a cancellation/no‑show, regardless of phone call or text notification.
What is your no‑show policy?
- If we do not hear from you 10 or more minutes into your scheduled appointment, this will be considered a no show. No shows will be charged 100% of the service scheduled with the card we have on file.
- Repeat no‑shows may require prepayment for future appointments.
Will my credit card be charged in advance?
- All services require a deposit or card on file for booking.
- If you cancel past the allowed window, we reserve the right to charge the cancellation fee to that card.

When should I arrive for my appointment?
- NEW CLIENTS: Arrive 10–15 minutes early to fill out any required forms if you haven’t already. These are sent right after you book online to your chosen email or communication method.
What should I do when I arrive?
- Please take a seat in the building’s lobby (INSERT PICTURE OF BUILDING AND LOBBY?) and shoot me a text at 970-433-0095
- I will meet you in the lobby and take you back to the my suite.
How long will my treatment take?
- Each service duration includes check-in and check out time.

Are there any contraindications or conditions that prevent treatment?
- Certain skin conditions, medications, recent procedures, pregnancy, etc. Most all my services can be tailored to pregnancy, oncology or nursing clients. My personal skincare line I’ve designed has many safe and gentle options.
What should I do (or avoid) before my treatment?
- Avoid sun exposure, retinols, waxing, heavy makeup, etc. If you are taking ACCUTANE or other form of oral Isotretinoin, you must be off this a minimum of 6 months prior to seeing me for any a service.
What should I expect after the treatment?
- Redness, slight peeling, downtime, etc. (Only with more aggressive peels. I will only perform these once you’re an established clients and I’ve seen how your skin reacts to enzymes and weaker/different peels. I require all my clients to be on specific products before a peel and after to support your skin from this service.
How many treatments will I need to see results?
- It depends on skin condition, goals, type of treatment, etc. I never use a “one size fits all” or a “one and done” skin is a journey when there are goals involved.
Do your treatments work for all skin types / tones?
- Yes, with appropriate adjustments and safety measures.
Do you do treatments on pregnant or breastfeeding clients?
- Some treatments may be contraindicated — consult for individual cases. Both my Desert Glow and JE Signature can be tailored to any clients needs.

Do you offer skincare product recommendations?
- Yes, personalized based on your skin needs.
Can I return or exchange products?
- (If applicable) Usually only unopened, within 7 days or if something is wrong with the product. I’ve checked all products I sell before they leave my shelf.
Do you sell sample sizes or trial kits?
- I do provide samples but depends on which products. Some also have trial sizes.

Can I bring a guest?
- Usually not, to maintain a peaceful environment (unless special event).
What about children or pets?
- Children usually discouraged; pets not allowed (except service animals that are quiets and very well behaved as a service animal should be).
What is your refund policy?
- Services: typically no refunds once rendered.
- Products: exchange or store credit on unopened within 7 days.
Are gratuities included?
- No, gratuities are optional and go directly to the provider.
Do prices change?
- Yes — we reserve the right to update pricing. Always check our website or confirmation.
Do you have a privacy policy / client data protection?
- Yes, your personal & skin health data is confidential and stored securely.
What happens if your provider needs to cancel or reschedule?
- We’ll notify you ASAP and offer alternative times (no penalty to you).
What if I have a cancellation due to emergency (health, weather, etc.)?
- We may waive fees in documented emergencies — case by case.